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United Breaks Guitars”: Social Media Teaches Customer Service Lesson
United Breaks Guitars' singer says airline passenger bill of rights signals positive direction | Globalnews.ca
United Breaks Guitars guy says airline shows 'lack of compassion' in wake of latest PR disaster | CBC Radio
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United Breaks Guitars: The Power of One Voice in the Age of Social Media: Carroll, Dave: 9781401937942: Amazon.com: Books
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Singer, David Carroll, Uses Video to Complain About United Airlines - The New York Times
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